Bassa Console 01

When will my order be shipped?
Shipping times vary based on the products in your order. Ready to ship items like enamelware, peshtemal towels, throws, scarves, and some cushions are packaged and shipped the same day. For made to order products like furniture, prints, and wallpaper, please refer to the product description for specific shipping details. 

In a hurry? Give us a call, and we’ll confirm which made to order items are available for immediate shipping. 

How can I get free shipping?
Orders over 3.500 TL qualify for free shipping.

How can I track my order?
After placing your order, you’ll receive a confirmation email. Once your order is shipped, you’ll receive another email with your tracking number. Processing times vary based on the products in your order, as mentioned above. If you don’t receive a confirmation email after placing your order, please contact us.

Which shipping company do you use?
We partner with DHL for shipping (previously MNG Kargo)

Do you offer same-day or courier delivery?
Within Istanbul, we offer same-day delivery for orders placed before 12:00 PM. Your order will be delivered via motor courier the same day. Please note that motor courier prices vary, so check the price calculated in your cart (excluding islands and areas the courier cannot reach). This service is available for products labeled as ‘same day shipping.’ For same-day delivery of furniture, prints, lighting, or cushions, please contact us to check in-store availability.

Returns and Exchanges

To initiate a return or exchange, please contact us at 0543 732 36 33 or via email at info@3rdcultureproject.live. You can return or exchange your items within 14 days after you placed your order.

General return and exchange conditions are as follows:

• Returns must be made with the product's original box and/or packaging.
• Products with damaged original packaging (e.g., torn packaging, placed in different packaging, with shipping labels or other information directly attached to the box/packaging, sealed with tape, or written on) are not accepted. Products that have lost their economic value, have been used even once, damaged, or are in a condition where they cannot be resold due to reasons not caused by the seller are also not accepted.
• The original invoice, and a letter clearly stating the reason for the return must be sent with the product.
• Except for hidden defects, product return requests must be made within 30 days of receiving the product. The 30-day period is a mandatory period as per legal regulations.
• Please inspect your package for damage, defects, or loss of economic value at the time of delivery. Damaged packages should not be accepted by the consumer.
• Returns are not possible for custom-made orders, including prints, furniture, wallpaper and cushions.

For returns of other products:

• Products that cannot be returned due to their nature (except in cases of defect or damage), products that pose a health risk once opened. The following products can only be returned if their packaging is unopened, undamaged, and unused:

Clothing, home textiles, loungewear, and textile accessories.

Home decor products and accessories.

Return Process

For return requests that meet the conditions mentioned above:

• The consumer should send the product, along with the invoice, delivery note, etc., in a sturdy cardboard box or similar packaging to prevent damage to the original packaging.
• Once the return is received, it will be reviewed by the returns department.
• If necessary, the product will be sent to the supplier for testing.
• If the return request meets the conditions and legal regulations mentioned above, the return process will begin.
• The return process takes 7 days. The customer/consumer will be contacted, and based on their preference, a new product will be sent, or a refund will be issued. Return requests that do not meet the conditions outlined above will not be accepted and will be returned to the customer/consumer.

Return address: Firuzağa Mah. Çukurcuma Caddesi 38/B, Beyoğlu, Istanbul

Cancellation Conditions You can cancel new orders only if they have not yet been shipped.

Refunds for canceled/returned orders will be processed within 7 business days after our approval. You can return all or part of your order; in this case, partial refunds can be issued for the canceled items. For orders paid by credit card, the charged amount will be refunded to your card.